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Faqs

Agent Management Portal Help Center

Let's cut to the chase - here are the most common questions we get, and links to helpful tutorials to get you on track.

How do I add a user?

To create a new user that will be able to login to your AMP, follow these steps while logged in as an Administrator.

  1. Click on Users in your left sidebar navigation menu
  2. Click on the Add User button on the right side of your screen
  3. Add a photo (not required)
  4. Fill out the user information
  5. Make sure the box next to Active is filled
  6. Click the Save button

The new user will automatically be sent a notification email to the email address you assigned to them.

 

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How do I assign courses to a user?

Groups provide a way of enrolling your users in courses. 

There is no way to enroll users in single courses without the group functionality.

Your AMP lets you organize your courses into groups. For example, you could create a group titled, “Onboarding New Agents” and include any courses you would provide to new agents. Or, you could create a group of courses tailored to your leadership team titled, “Leadership”. Once you have created your group of courses, you may assign a group to a user by providing them with an enrollment group key, allowing them to enroll themselves in the group of courses.

Groups are a handy way to organize courses and manage your users and their course access. 

 

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How can I quickly enroll my users in all of ICT's courses?

If you would like to enroll any of your users in ALL of our ICT courses, you can use our preloaded Group in your Administrator Role. It is titled ICT Courses for NAME OF YOUR AMP. 

 

Click on the Info tab to find information about the Group, including the Group key. Then, simply copy the Group key (or create your own) and provide the Group key to your users for easy enrollment.

How can I reset my password?

First, go to your AMP landing page. Click on the Login button in the upper right hand corner of the landing page.

 

Next, click "Forgot your password?" 

 

You will be automatically sent an email to help you login to your AMP. Please check your spam folder if you do not receive this email within 5-10 minutes. You can also reach out to support@icenhowercoaching.com, and our AMP Support Team will help get you logged back in.

How can I edit an already existing user?

If you've already created a user but need to edit this user's information, reach out to our AMP Support Team at support@icenhowercoaching.com. Please include the details of the current user account, as well as what you would like to be edited.

How do I create a group?

To create your first group, follow these steps:

 

  1. Sign in to your AMP account and toggled to your Administrator view. 
  2. Click on Groups in your left sidebar navigation menu.
  3. Click on the Add group button on the right side of your screen.
    Note: Instructors can also create groups from their dashboard. Administrators can see all groups. Instructors are able to see groups that they own.
  4. Type a distinct Name for the group and a Description for your new group.
    Note: When you set a price for the group’s courses, they are automatically listed in the Bundles section of the course catalog.
  5. Click Group key to generate a self-registration key. Then, you will share the group key with your users along with simple instructions on how to self-register (you’ll find instructions in an upcoming section of this course).
    Note: You can replace the generated key by typing your own key in the Group key field.
  6. Click Save to complete the process of creating a new Group.

 

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How can users join a group?

The only way that users may enroll in any courses on your AMP is through the use of a Group key.

 

To use the Group key of a Group you created for them, containing the courses that you would like them to take, a user has to:

 

  1. Sign in to their AMP account and hover over their name in the upper right corner of the top navigation menu.
  2. Select My groups, and a new window will open.
  3. Click the Join group button in the upper right and Enter the Group key in the relevant field.
  4. Select Join group to complete the action and get automatically enrolled in all of the group’s courses. The courses will appear in their dashboard.

Which ICT courses do you recommend for onboarding agents?

Here is a list of courses that you can use to build a Group of your own for onboarding your agents.

  • SOI - Building a Referral-Based Sphere of Influence
  • DISC
  • Buyer Lead Conversion
  • Seller Lead Conversion
  • Negotiation Skills Training for Realtors

How do I get my agents plugged in and using the AMP platform for their training?

Implementation is one of the largest hurdles for many real estate organizations when it comes to the AMP. 

If you are struggling with getting your agents on board, reach out to our AMP Suppor Team at support@icenhowercoaching. You may be a good candidate for our group coaching program, the AMP Implementation Group Coaching Program. 

 

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What are the different user types and user roles available to users on the AMP?

User Types

In your AMP, there are two user types: Branch Administrator and Learner. 

 

Branch Administrator basic abilities:

  • Can add users
  • Can create groups
  • Can create courses
  • Can access reports

 

Learner:

  • Can enroll in courses via group key

 

User Roles

Branch Administrators can take on any of 3 different user roles once they are logged in.

 

Administrator:

  • Can add users
  • Can create groups
  • Can create courses
  • Can access reports

 

Instructor:

  • Can create courses
  • Can access reports

 

Learner:

  • Can enroll in courses via group key

 

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Agent Management Portal

AMP Support

Need urgent help? Can't find your answer here? Reach out to our AMP Support desk at support@icenhowercoaching.com. The email is monitored during business hours, and you can expect to hear back within 2 business days.

Faqs

Helpful Resources by Topic

Choose from the topics below for a more extensive list of helpful tutorial videos and guides.

Agent Management Portal Navigation

Navigating Your AMP

Learn the basics, including an overview of an administrator's 3 dashboards in the system.

Agent Management Portal Users

User Management

Learn how to add users to your AMP, and how to help them use the system.

Agent Management Portal Groups for Enrollment

Using Groups for Enrollment

Learn how to use the Groups tool to enroll your agents in select training courses.

Agent Management Portal Course Creation

Course Creation

Learn how to create impactful courses, with your own original content, or ours!

Agent Management Portal Reports & Tracking

Reports & Tracking

Learn how to access the reports and track agent engagement; key for accountability!

Agent Management Portal Advanced Implementation

Advanced Features

Learn about using ILTs (Instructor Led Training sessions), using the AMP for recruiting and retention, agent onboarding pathways and recommended courses, and more.

more support

AMP Support Programs

We have two AMP support programs available. If you need help picking the support program that will best suit your needs, reach out to support@icenhowercoaching.com.

Are you an Agent Management Portal (AMP) owner and you want 1-on-1 guidance to give you a jump start and set up your AMP for success? Join our AMP 1-on-1 onboarding program! This program offers 3 consecutive weekly sessions of 1-on-1 Zoom calls to hold your hand and help you create and implement your Agent Management Portal at your organization.

Are you an Agent Management Portal (AMP) owner and you want more guidance on best practices, latest tools and content, ways to engage your agents, recruiting tactics and more? Join our AMP Group Coaching program! This program offers 12 consecutive weekly sessions of group coaching calls to help you elevate your Agent Management Portal implementation.

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Agent Management Portal

Feature Request

We find inspiration in the way that our clients use the Agent Management Portal (AMP) and we want to know what YOU NEED the AMP to do (that it doesn't already do) so we can continuously improve our platform. 

Use the form below to submit a Feature Request and our team will review it. We'll keep in touch and let you know if we are able to implement your idea in an upcoming release!

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