PRIVACY POLICY
Last updated: September 15, 2026
1. Who We Are
This Privacy Policy describes how Icenhower Coaching & Consulting, INC (“ICT,” “we,” “us,” “our”) collects, uses, and discloses personal information.
It applies to therealestatetrainer.com, icenhowercoaching.com, and agentmanagementportal.com, to the Agent Management Portal (AMP) learning platform, and to our email programs, events, webinars, and coaching services.
2. Information We Collect
Information you give us directly:
- Name, email address, phone number, and mailing address
- Business information such as brokerage, team name, market area, and license status
- Business performance information you share with your coach, such as production numbers and transaction history
- Billing information processed through our payment providers
- Information you submit through forms, surveys, webinar registrations, event registrations, and support requests
- Content you submit inside AMP, including course progress and assignments
Information collected automatically:
- IP address, device and browser type, operating system, and general location
- Pages viewed, links clicked, time on site, and referring URLs
- Email open and click activity
- Cookies, pixels, and similar technologies as described in Section 5
Information from third parties:
- Payment confirmations and status from our payment processors
We do not buy or license contact lists from data vendors.
We do not store full payment card numbers. Card and bank information is collected and stored by our payment processors, including Stripe.
3. How We Use Personal Information
- To provide coaching, courses, platform access, and support
- To process payments, manage subscriptions, and send billing and renewal notices
- To send marketing emails, newsletters, event invitations, and webinar notifications, and marketing text messages to those who have consented to receive them
- To personalize content and recommend programs
- To run and measure advertising campaigns, including retargeting
- To analyze site traffic and improve our content and products
- To prevent fraud, enforce our terms, and comply with legal obligations
4. How We Disclose Personal Information
We disclose personal information to service providers who perform functions on our behalf and are contractually restricted from using it for their own purposes. These include providers of:
- Payment processing, including Stripe
- Email marketing and customer relationship management, including ActiveCampaign
- Learning platform hosting, including TalentLMS
- Website hosting and e-commerce, including WooCommerce
- Analytics and advertising, including Google Analytics and Meta
- Video, webinar, and recording services, including Zoom and YouTube
- Internal business operations, including Airtable, Google Workspace, and QuickBooks
We also disclose personal information to advertising platforms as described in Section 6, and as required by law, to protect our legal rights, or in connection with a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
We and our partners use cookies, pixels, web beacons, and similar technologies to operate our sites, remember your preferences, measure performance, and deliver advertising. This includes the Meta pixel and Google Analytics.
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our sites function.
6. Sale and Sharing of Personal Information
We do not sell personal information for money.
We use advertising and analytics technologies on our websites, including the Meta pixel, that disclose identifiers such as cookie identifiers, device identifiers, and IP addresses to those platforms. Those platforms may use that information to show you ICT advertising on other websites and apps. Under California law this is considered “sharing” for cross-context behavioral advertising.
We do not upload customer or contact lists to advertising platforms to build audiences.
You can limit this by disabling advertising cookies in your browser, or by using your browser or device settings to opt out of interest-based advertising.
We do not knowingly sell or share the personal information of anyone under 16.
7. Your Privacy Rights
Depending on where you live, you may have the right to know what personal information we collect and how we use it, to request a copy of it, to request correction of inaccurate information, to request deletion subject to legal exceptions, to opt out of the sale or sharing of your personal information, and not to be discriminated against for exercising these rights.
To exercise any of these rights, email info@icenhowercoaching.com or call +1 (888) 932-8422. Requests are handled by our Client Care Coordinator. We will verify your identity before responding, and we will respond within 45 days, with one extension of up to 45 additional days where permitted.
8. Email and Text Communications
If you provide your email address, we may send you marketing communications. You can unsubscribe at any time using the link in any marketing email or by contacting us. You will continue to receive transactional messages about your account, billing, and services.
If you provide your phone number and affirmatively consent to receive text messages, we may send you marketing text messages, including promotional offers and reminders. Consent to receive text messages is not a condition of any purchase. Message and data rates may apply and message frequency varies. You can opt out at any time by replying STOP to any message, or reply HELP for assistance.
We use phone numbers provided at purchase or in the course of our services for account, billing, support, and coaching contact. We do not send marketing text messages to a phone number unless the person has separately consented to receive them.
9. Recordings
Coaching sessions conducted by video conference are typically recorded. Sessions conducted by phone may not be. Where a session is recorded, participants are notified by the video conferencing platform before recording begins.
Recordings are provided to the client. Clients may keep and use the recordings of their own sessions, and may make their own recordings of their sessions. Within ICT, access to a client’s session recordings is limited to that client’s coach.
10. Data Retention
We retain personal information only as long as needed for the purposes described in this policy, or as required by law. In general:
- Active client records: for the duration of the coaching or subscription relationship
- Billing and transaction records: seven years after the last transaction, to meet tax and accounting requirements
- Coaching session recordings: 24 months, then deleted
- Marketing email list: until you unsubscribe, with subscribers inactive for 24 months purged
- Leads who never became clients: 36 months
- Client care correspondence: three years
- Website analytics: according to our Google Analytics retention settings
11. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Children
Our services are intended for real estate professionals and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us at info@icenhowercoaching.com and we will delete it.
13. International Users
ICT is based in the United States. All personal information we collect is stored and processed in the United States. If you access our services or purchase from outside the United States, you understand that your personal information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.
14. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. We review this policy at least annually and whenever we add a new service provider or advertising platform.
15. Contact Us
Icenhower Coaching & Consulting, INC
Email: info@icenhowercoaching.com
Phone: +1 (888) 932-8422
