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AMP Help Center

Navigating Your AMP

Here are several tutorial videos, sorted by topic, to help you with navigating your Agent Management Portal. Each video includes a written, step-by-step guide as well. You can view it under each video.

Step-by-step

Welcome to your AMP!

When you login, you will have the ability to toggle your view based on which user role you would like to use. In the upper right hand corner, you will see your name, and under your name, you will see the user role that you are viewing.

As a Branch Administrator, you will be able to see 3 different views.

  1. Administrator – We call this view your “Administrative Dashboard”. This is where you will do all of the administrative side of your AMP program; adding users, creating groups, accessing reports, etc.
  2. Instructor – As an Instructor, you will be able to create new courses and edit the courses you have already created. You will also be able to view reports on the courses you created or are tagged as an instructor on. You can create a group. You also have access to creating conferences, a grading hub for assignments, and the AMP calendar.
  3. Learner – The Learner view allows you to take courses yourself; either ICT courses, or courses you have created and assigned to yourself as a Learner.
Agent Management Portal

AMP Support

Need urgent help? Can't find your answer here? Reach out to our AMP Support desk at support@icenhowercoaching.com. The email is monitored during business hours, and you can expect to hear back within 2 business days - sooner if the request is marked URGENT.

Faqs

Helpful Resources by Topic

Choose from the topics below for a more extensive list of helpful tutorial videos and guides.

Agent Management Portal Navigation

Navigating Your AMP

Learn the basics, including an overview of an administrator's 3 dashboards in the system.

Agent Management Portal Users

User Management

Learn how to add users to your AMP, and how to help them use the system.

Agent Management Portal Groups for Enrollment

Using Groups for Enrollment

Learn how to use the Groups tool to enroll your agents in select training courses.

Agent Management Portal Course Creation

Course Creation

Learn how to create impactful courses, with your own original content, or ours!

Agent Management Portal Reports & Tracking

Reports & Tracking

Learn how to access the reports and track agent engagement; key for accountability!

Agent Management Portal Advanced Implementation

Advanced Features

Learn about using ILTs (Instructor Led Training sessions), using the AMP for recruiting and retention, agent onboarding pathways and recommended courses, and more.

more support

AMP Support Programs

We have two AMP support programs available. If you need help picking the support program that will best suit your needs, reach out to support@icenhowercoaching.com.

Are you an Agent Management Portal (AMP) owner and you want 1-on-1 guidance to give you a jump start and set up your AMP for success? Join our AMP 1-on-1 onboarding program! This program offers 3 consecutive weekly sessions of 1-on-1 Zoom calls to hold your hand and help you create and implement your Agent Management Portal at your organization.

Are you an Agent Management Portal (AMP) owner and you want more guidance on best practices, latest tools and content, ways to engage your agents, recruiting tactics and more? Join our AMP Group Coaching program! This program offers 12 consecutive weekly sessions of group coaching calls to help you elevate your Agent Management Portal implementation.

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