User Management
Here are several tutorial videos, sorted by topic, to help you with user management in your Agent Management Portal. Each video includes a written, step-by-step guide as well. You can view it under each video.
How to Create a New User
To create a new user that will be able to login to your AMP, follow these steps while logged in as a Administrator.
* Only these items are required
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The new user will automatically be sent the following notification email to the email address you assigned to them:
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Your training account is ready!
Dear {FIRST NAME},
A new training account has been setup for you by {AMP NAME}.
Username: {USERNAME}
Please follow this link to create your password.
Create my password
How to Enroll Your Users in All ICT Courses
If you would like to enroll any of your users in ALL of our ICT courses, you can use our preloaded Group in your Administrator Role. It is titled ICT Courses for NAME OF YOUR AMP.Â
Click on the Info tab to find information about the Group, including the Group key. Then, simply copy the Group key (or create your own) and provide the Group key to your users for easy enrollment.
How Users Join a Group & Enroll in Courses
The only way that users may enroll in any courses on your AMP is through the use of a Group key.
To use the Group key of a Group you created for them, containing the courses that you would like them to take, a user has to:
AMP Support
Need urgent help? Can't find your answer here? Reach out to our AMP Support desk at support@icenhowercoaching.com. The email is monitored during business hours, and you can expect to hear back within 2 business days - sooner if the request is marked URGENT.
Helpful Resources by Topic
Choose from the topics below for a more extensive list of helpful tutorial videos and guides.
Learn the basics, including an overview of an administrator's 3 dashboards in the system.
Learn how to add users to your AMP, and how to help them use the system.
Learn how to use the Groups tool to enroll your agents in select training courses.
Learn how to create impactful courses, with your own original content, or ours!
Learn how to access the reports and track agent engagement; key for accountability!
Learn about using ILTs (Instructor Led Training sessions), using the AMP for recruiting and retention, agent onboarding pathways and recommended courses, and more.
AMP Support Programs
We have two AMP support programs available. If you need help picking the support program that will best suit your needs, reach out to support@icenhowercoaching.com.
Are you an Agent Management Portal (AMP) owner and you want 1-on-1 guidance to give you a jump start and set up your AMP for success? Join our AMP 1-on-1 onboarding program! This program offers 3 consecutive weekly sessions of 1-on-1 Zoom calls to hold your hand and help you create and implement your Agent Management Portal at your organization.
Are you an Agent Management Portal (AMP) owner and you want more guidance on best practices, latest tools and content, ways to engage your agents, recruiting tactics and more? Join our AMP Group Coaching program! This program offers 12 consecutive weekly sessions of group coaching calls to help you elevate your Agent Management Portal implementation.
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