ICT Online Course
ADMIN: The Training Process
for Real Estate Administrative Assistants
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Create Structure & Systems
Learn how to implement checklists, dashboards, and tracking tools that keep your agents and business organized.
Master the Admin Role
Gain step-by-step training for listing management, transaction coordination, and day-to-day operational support.
Boost Team Productivity
Understand how to free up agents’ time by streamlining processes, ensuring accountability, and driving efficiency across the office.
Designed for all learning types
Video Training
In-depth video training walking you through each module of the course, explaining the strategies, tips, and best practices for using Canva for real estate agents.
Written Workbook
Detailed and downloadable written workbook that provides you with a bullet point outline, summarized text, action steps, key takeaways, as well as space for taking notes.
Instructor Materials
Teach this course at your organization with the help of our downloadable presentation notes, presentation files, and Instructor's Manual.
Mergers & Acquisitions
Click to watch more about this real estate training course
Program curriculum
Enrollment includes access to the following course materials for 6 months.
Module 1: Introduction
- Module 1 Workbook: Introduction
- Video: Communication Foundations
- Get to know the DISC Profiles
Module 2: Understanding Job Roles
- Module 2 Workbook: Understanding Job Roles
- Video: Job Roles for Admin Staff
- The Solution Triangle
Module 3: The Administrative Manager
- Module 3 Workbook: The Administrative Manager
- Video: The Administrative Manager: Creating Structure
- Sample Weekly Calendar
- Active Listing – blank (fillable)
- Sample Buyer Inventory
- Daily Contact Form (fillable)
- Sample Year-to-Date Check-Up Form 1
- Sample Year-to-Date Check-Up Form 2
- Lead Tracking Sheet (fillable)
- Sample Pending Inventory Pipeline
- Sample Dashboard 1
- Sample Dashboard 2
- Year-to-Date Check-Up Form (fillable)
- Active & Pending Inventory Lists (fillable)
- ICC Team Dashboard (fillable)
Module 4: The Listing Manager
- Module 4 Workbook: The Listing Manager
- Video: The Listing Manager: From Listing to Contract
- Listing and Pre-Listing Checklists
- Listing to Contract Checklist
- Pre-Listing Checklist
- Seller Lead Sheet
- Assistant’s First Call Checklist
- Assistant’s First Call Checklist (fillable)
- Defining Moments in Real Estate Transactions
Module 5: The Transaction Coordinator
- Module 5 Workbook: The Transaction Coordinator
- Video: The Transaction Coordinator: From Contract to Closing
- Buyer-Seller Checklist
- Active Listing – blank (fillable)
- Buyer Closing Checklist
- Buyer Inventory
- Buyer Lead Sheet (fillable)
- Listing Inventory
- Pending Contracts – blank (fillable)
- Pending Inventory Pipeline
- Seller Closing Checklist
- Buyer and Seller Checklists (fillable)
Module 6: The Marketing Director
- Module 6 Workbook: The Marketing Director
- Video: The Marketing Director: Building your real estate business
- Buyer Closing Checklist
- Client Event Contact Plan
- Listing to Contract Checklist
- Script: Contacting past and existing clients
- Pre-Listing Checklist
- Seller Closing Checklist
Module 7: Your Sphere of Influence
- Module 7 Workbook: Your Sphere of Influence
- Video: Your Sphere of Influence
- Team Scoreboard
- Graphic: The SOI Core
Module 8: Enhancing the Client Experience
- Video: Enhancing the Client Experience
- Defining Moments in Real Estate Transactions
Module 9: Managing Virtual Assistants & Remote Workers
- Workbook: Managing Virtual Assistants & Remote Workers
- Video: Managing Virtual Assistants & Remote Workers
Module 10: Creating the Ultimate Client Experience
- Workbook: Creating the Ultimate Client Experience
- Video: Creating the Ultimate User Experience
- Policies and Procedures Handbook
- First Day Welcome Orientation Checklist
- First Quarter Checklist – Admin – alternate
- Editable First Day Welcome Orientation Checklist
Module 11: Conclusion
- Workbook: Conclusion
- Video: Above and Beyond
- Leader vs Manager
- Production Growth Budget Schedule
- Staff Self-Performance Appraisal
- Sample Team Annual Business Plan
- Editable Blank Business Plan
- Editable Blank Action Steps
About this course
-
$299.00
-
79 lessons
-
5 hours of video content
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Reviews
"I use ICT systems, the Icenhower Institute, and the coaching program to coach and train my team of over 30 agents. I use the ICT dashboard systems to keep my entire team accountable for their activities and set proper expectations."

Jake Rockwell
Over 500 Units Sold Annually
"I have coached with ICT for over five years. ICT has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income."

Dennis Adelpour
Luxury Agent - West Los Angeles
"When we started coaching with ICT we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends."

Tammi Humphrey
#1 Market Share & 100 Million in Annual Sales Volume
Instructor
Brian Icenhower.
Having someone back in the office helps agents amplify their sales potential. They can focus on generating business, following up on leads, conducting appointments, and writing offers/negotiating contracts -- all things that create more income.
This 9-module course not only identifies the four key roles of a real estate assistant, but it also breaks down the precise workflows when serving as a listing manager, transaction coordinator, marketing director, and administrative manager.
Whether you’re an agent learning how to train your assistant, an assistant looking for your own training process, or you’re both reading through these materials together, this course provides the explanations and concrete examples of best practices in real estate offices so you don’t have to.
Make administrative tasks easy.
Whether you’re an assistant or a solo agent, systematizing adminstrative processes will increase your efficiency.
This course gives you the strategies, tools, and techniques to master administrative processes so your agents are free to focus on generating, nurturing, and converting leads.
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