Learn how to coach real estate agents using DISC behavioral assessments to help overcome issues with motivation, fatigue, frustration, fear & reluctance.

If you want to coach real estate agents at a high level, you have to stop guessing how people think, react, and make decisions.

That’s the mistake I see most leaders make. They jump straight into tactics—prospecting, databases, lead gen, accountability—without ever understanding the human they’re coaching. And then they wonder why agents don’t follow through, why they quit, or why coaching feels like pulling teeth.

This is exactly why the DISC behavioral assessment is non-negotiable for me. If you’re serious about learning how to coach real estate agents using DISC, this isn’t theory. This is how it actually works in the real world.

VIDEO: How to Coach Real Estate Agents Using DISC Behavioral Assessments

Coaching Is Leadership—and Leadership Starts With Behavior

Let’s get something straight. Coaching and leadership are the same thing. If you run a team, a brokerage, or a sales organization, you are coaching whether you realize it or not.

And coaching without understanding behavior is just telling people what to do.

Before I ever have a real coaching conversation with someone, they take a DISC assessment. Before we talk production, systems, or accountability, I want to know who this person is, how they’re wired, and how they respond under pressure.

I honestly can’t imagine coaching someone without it.

When a new agent walks into my office, the DISC happens on day one. Not after onboarding. Not after training. Before I even show them where the copier is. I tell them it’ll take 15 or 20 minutes, there’s no grade, and it’s not a test. It’s simply a tool that helps us coach them better and helps them understand themselves faster.

That alone sets the tone for a real coaching relationship.

Why DISC Changes the Coaching Conversation

Most leaders get stuck being overly tactical. They tell agents what they should do, but they never address why the agent isn’t doing it.

DISC gives you perspective. It lets you step back and say, “This isn’t laziness. This isn’t defiance. This is a behavioral tendency.”

When someone takes the DISC and you sit down and actually validate it with them—walk through it, explain it, connect it to their real-world behavior—it changes everything. They feel seen. They feel understood. And now you have a shared language that makes coaching easier instead of harder.

That’s why DISC is one of the most value-added things you can offer an agent. It’s also why it works so well in recruiting. By the second or third conversation, having someone take a DISC and reviewing it together immediately separates you from every other broker they’ve talked to.

  • DISC: Understanding Behavior in Real Estate (Icenhower Institute)

    $299
    ICT Online Course

    DISC: Understanding
    Behavior in Real Estate

    DISC course Icon

    Understand people better and close more deals with DISC.

    • Learn the DISC behavioral model and how it applies to real estate

    • Identify client personalities to tailor your communication style

    • Build stronger relationships with buyers, sellers, and teammates

    • Strategies to resolve conflict and improve negotiations

    • Use DISC in recruiting, coaching, and team management

    • Downloadable DISC charts, worksheets, and training tools

    Add to Cart

    Communicate Effectively

    Adapt your approach to match client and team personalities for stronger connections.

    Improve Sales & Negotiations

    Use DISC insights to build trust, reduce conflict, and close more deals.

    Lead with Awareness

    Apply DISC in recruiting, coaching, and managing agents to boost team performance.

    Designed for all learning types

    Video Training

    In-depth video training walking you through each module of the course, explaining the strategies, tips, and best practices for using Canva for real estate agents.

    Written Workbook

    Detailed and downloadable written workbook that provides you with a bullet point outline, summarized text, action steps, key takeaways, as well as space for taking notes.

    Instructor Materials

    Teach this course at your organization with the help of our downloadable presentation notes, presentation files, and Instructor's Manual.

    Course curriculum

    Enrollment includes access to the following course materials for 6 months

    Module 1: What is DISC?
    • Video: What is DISC?
    • Workbook: What is the DISC?
    • DISC Profiles
    • DISC Behavioral Assessment
    Module 2: How to Identify DISC Profiles
    • Workbook: How to Identify DISC Profiles
    • Video: How to Identify DISC Profiles
    • DISC Style Identification
    • Graphic: DISC Quiz
    Module 3: Mirror & Matching
    • Workbook: Mirroring & Matching
    • Video: How to Mirror and Match
    • Mirroring and Matching Cheat Sheet
    Module 4: Using DISC with Clients
    • Workbook: Using DISC with Clients
    • Video: Using the DISC with Clients
    Module 5: Using DISC with Lead Generation Methods
    • Workbook: Using DISC with Lead Generation Methods
    • Video: Using DISC with Lead Generation Methods
    • DISC Behavioral Assessment
    • DISC Lead Gen Tendencies
    Module 6: DISC Profiles for Different Real Estate Team Roles
    • Workbook: DISC Profiles for Different Real Estate Team Roles
    • Video: DISC Profiles for Different Real Estate Team Roles
    Module 7: Training Team Members Using DISC
    • Workbook: Training Team Members Using DISC
    • Video: Training Team Members Using DISC

    About this course

    • $299
    • 26 lessons
    • 2.5 hours of video content
    Add to Cart

    Immediate Takeaways

    Here is what you can expect to gain from taking this online course.

    • CHARTS that demonstrate the differences between the DISC profiles. Learn what makes a D behavior, I behavior, S behavior, and C behavior, and what makes them different from each other.
    • GRAPHICS to illustrate key concepts as they relate to learning about DISC behavioral profiles. You will be able to visualize the differences between the profiles, which will help you identify them as you learn through the course.
    • CHEAT SHEET on mirroring and matching DISC behaviors to help you learn how to better communicate with all behavioral styles.
    • OPTIONS for how you learn best. Each module provides a downloadable PDF chapter as well as a featured video of Brian Icenhower, teaching the topic at hand. At the beginning of the course, you are also provided with a full audiobook to listen to. So however you learn best -- we have an option for you!

    DISC: Understanding Behavior in Real Estate

    More about this real estate training course

    Reviews

    "I use ICT systems, the Icenhower Institute, and the coaching program to coach and train my team of over 30 agents. I use the ICT dashboard systems to keep my entire team accountable for their activities and set proper expectations." Jake Rockwell Over 500 Units Sold Annually "I have coached with ICT for over five years. ICT has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income." soi audio workbook Dennis Adelpour Luxury Agent - West Los Angeles "When we started coaching with ICT we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends." recruit audio workbook Tammi Humphrey #1 Market Share & 100 Million in Annual Sales Volume Instructor

    Brian ​Icenhower.

    Discover the crucial relationship between human behavior and every facet of the real estate business.

    This course, DISC: Understanding Behavior in Real Estate, gives invaluable insights into the nature of behavior and how to apply it to everything you do in real estate. You’ll learn to identify different behavioral types and modify your communication style to effectively build relationships with all types of clients, as well as vendors, stakeholders, and all the other people you'll meet in the course of doing business.

    Not only will the client leads that you generate significantly increase, but your level of customer service and lead conversion rates will dramatically improve as well. You’ll gain insight on which types of business marketing and lead generation methods are the best fit for your behavioral style, and even how behavior impacts hiring and training within real estate teams.

    This course will show you how to harness your strengths while overcoming the behaviors that are holding you back from success.

    Harness your strengths.

    Understand the people you interact with, and use that information to your advantage with this DISC: Understanding Behavior in Real Estate course.

    Add to Cart

    Talk to a coach

    If you've been considering hiring a coach, now's the time. Book a FREE coaching consultation session with your purchase of this course! Book Your Call Team Onboarding Real Estate Coaching See all courses
    Quick View
  • Team Coaching Program

    $1,250 / month

    The Team Real Estate Coaching Program is for smaller teams looking for internal structure, leverage and leadership.

    Quick View

Understanding the Four DISC Profiles in Real Estate

DISC isn’t complicated, but it is incredibly revealing when you know how to use it.

The D, or Dominant profile, is fast, driven, competitive, and impatient. These people initiate. They push. They want results now. The upside is they’re fearless and willing to put themselves out there. The downside is volatility. Ds get frustrated quickly, burn hot, and often quit when progress doesn’t happen fast enough.

DISC allows you to coach a D without attacking them. Instead of saying, “You’re quitting again,” you can say, “This is your impatience showing up. This is predictable for your profile, and this is where you have to stay the course.”

That’s a completely different conversation.

The I, or Influencer, is your classic real estate agent personality. Social, optimistic, persuasive, friendly, and well-liked. They love people. They hate structure. They struggle with organization, time blocking, and systems. They also avoid hard conversations because they don’t want to reject or be rejected.

Without DISC, leaders get frustrated with I-behaviors. With DISC, you can say, “Your strength is relationships. Your weakness is follow-through. That’s not a character flaw—it’s something we’re going to coach.”

The S, or Steady profile, makes up the bulk of the population. They’re dependable, professional, and consistent. They don’t like change, they don’t like selling, and they don’t like putting themselves out there. But once they have business, they’re phenomenal with systems, service, and follow-up.

Coaching an S means helping them get comfortable being uncomfortable. DISC gives you a way to challenge them without overwhelming them.

Then there’s the C, or Conscientious profile. Analytical, logical, detail-oriented, and risk-averse. You don’t see a lot of Cs in real estate, but when you do, they’re sharp. They want data. They want proof. They don’t trust easily, and they hate being wrong.

DISC allows you to coach a C by saying, “This is one of those moments where you need to trust the process and take a calculated risk.” Without DISC, that conversation turns into an argument.

Why DISC Makes Hard Conversations Possible

Here’s the real power of DISC: it lets you have hard conversations without offending people.

Instead of making things personal, you make them behavioral. Instead of attacking, you explain tendencies. Instead of labeling someone uncoachable, you show them exactly what’s happening and why.

That’s huge.

You can explain to a D why they’re quitting again.
You can explain to an I why they’re always busy but not productive.
You can explain to an S why preparation has turned into avoidance.
You can explain to a C why over-analysis is slowing them down.

DISC creates self-awareness, and self-awareness creates ownership.

DISC in Leadership and Team Dynamics

DISC isn’t just for agents. It’s critical for leaders with staff and admin as well.

I see this all the time: high D or DI leaders firing their SC admin because they “don’t move fast enough.” What’s really happening is the leader is trying to hire a clone instead of hiring a counterbalance.

DISC lets you say, “You don’t need someone with your urgency. You need someone with stability. You’re the crazy one.”

That kind of perspective saves teams, staff, and relationships.

The Real Goal: Behavioral Flexibility

DISC is not about putting people in boxes. It’s about helping them grow beyond them.

The strongest leaders aren’t pure Ds, Is, Ss, or Cs. The strongest leaders are the ones who can hold their breath the longest. They can operate outside their natural tendencies when the role requires it.

I’m a high DI. I don’t love sitting behind a computer building systems or courses. I hate it. But I know those are the hardest and most important parts of my job. So I time block, I schedule, I create accountability for myself, and I do the work anyway.

That’s coaching. Helping people understand their weaknesses and then giving them tools to work through them instead of running from them.

Why DISC Outperforms Other Assessments

There are plenty of behavioral assessments out there, and many of them are solid. But DISC wins because it’s practical.

You can identify profiles quickly. You can mirror and match communication styles. You can coach in real time. And you can apply it immediately in conversations, leadership, recruiting, and accountability.

That’s why DISC gets used—and why it works.

Final Thought

If you want to truly learn how to coach real estate agents using DISC, you have to stop treating it like a personality quiz and start using it as a leadership tool.

DISC allows you to coach behavior without emotion, confront weaknesses without offense, and build trust faster than almost anything else.

The better you master DISC, the better coach and leader you’ll become. And if you want to lead people at a high level, understanding how they’re wired isn’t optional—it’s essential.