ONLINE COURSES
Designed for leaders and managers of real estate sales teams, this course provides the systems, forms, scripts, benchmarking tools, and training exercises needed to effectively develop and manage Inside Sales Agents.
Designed for all learning types
Video Training
In-depth professional video training on every module, presented by the author, Brian Icenhower.
Written Modules
Detailed and downloadable written modules with detailed graphics, scripts, spreadsheets, forms, and so much more.
Course curriculum
Enrollment includes access to the following course materials for 2 years
Module 1: Online Lead Sources
- Video: Online Lead Sources
- Intro & Setting Online Leads and Setting Expectations eBook file
Module 2: Making Initial Contact with Online Leads
- Video: Making Initial Contact with Online Leads
- Making Initial Contact with Online Leads eBook file
- VIDEO: How to Set Up Your CRM
- SOI Call & Text Contact Cycle
Module 3: Online Lead Follow-Up Plans
- Video: Online Lead Follow-Up Plans
- Online Lead Follow-Up Plans eBook file
Module 4: Online Lead Nurturing Scripts
- Video: Online Lead Nurturing Scripts
- Online Lead Nurturing Scripts eBook file
Module 5: Tracking Online Lead Key Performance Indicators
- Video: Tracking Online Lead Key Performance IndicatorsTracking Online Lead Key Performance Indicators eBook file
Module 6: Recruiting, Interviewing & Hiring ISAs
- Printable Workbook: Recruiting, Interviewing & Hiring ISAs
- ISA Manager Guide – Module 6 Appendix
- Video: Recruiting, Interviewing & Hiring ISAs
- Hiring – Offer Letter for Inside Sales Agents
- Check-In: Recruiting, Interviewing & Hiring ISA’s
Module 7: First Quarter for ISAs
- Printable Workbook: First Quarter for ISAs
- Video: First Quarter for ISAs
- Sample Onboarding Calendar for Agents (editable)
- ISA Manager Guide – Module 7 Appendix
Module 8: Scripts For The ISA
- Learning Objectives
- Printable Workbook: Scripts For The ISA
- Video: Scripts For The ISA
- ISA Manager Guide – Module 8 Appendix
Module 9: Testing & Benchmarking
- Learning Objectives
- Printable Workbook: Testing & Benchmarking
- Video: Testing & Benchmarking
- ISA Manager Guide – Module 9 Appendix
Module 10: ISA Practice
- Learning Objectives
- Printable Workbook: ISA Practice
- Video: ISA Practice
- ISA Manager Guide – Module 10 Appendix
About this course
- $199.00
- 35 lessons
- 6.5 hours of video content
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Immediate Takeaways
Here is what you can expect to gain from taking this online course.
- SCRIPTS to help you train your Inside Sales Agent team.
- WORKBOOK to guide you as you recruit, hire, and train your Inside Sales Agent team.
- BENCHMARKS to use as you structure your training and track your KPIs.
- ONLINE LEAD FOLLOW UP PLANS and processes to help you systematize your business.
- TRAINING EXERCISES for your Inside Sales Agent team to help them learn, practice, and grow.
- OPTIONS for how you learn best. Each module provides a downloadable PDF chapter as well as a featured video of Brian Icenhower, teaching the topic at hand.
Certification & Designation Upon Completion
In this ICC online course, you will receive an official designation of "Certified Inside Sales Agent Trainer" or CISAT upon completion, as well as a downloadable (and printable) Certificate of Completion. Add your designation seal, as well as your designation letters, to your email signature to bolster your reputation and show off your expertise to clients and colleagues alike.
Reviews
"I use ICC systems, the Online Learning Center, and the coaching program to coach and train my team of over 30 agents. I use the ICC dashboard systems to keep my entire team accountable for their activities and set proper expectations."

Jake Rockwell
Over 500 Units Sold Annually
"I have coached with ICC for over five years. ICC has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income."

Dennis Adelpour
Luxury Agent - West Los Angeles
"When we started coaching with ICC we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends."

Tammi Humphrey
#1 Market Share & 100 Million in Annual Sales Volume
I use ICC systems, the Online Learning Center, and the coaching program to coach and train my team of over 30 agents. I use the ICC dashboard systems to keep my entire team accountable for their activities and set proper expectations.
Jake Rockwell
Over 500 Units Sold Annually
I have coached with ICC for over five years. ICC has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income.
Dennis Adelpour
Luxury Agent - West Los Angeles
When we started coaching with ICC we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends.
Tammi Humphrey
#1 Market Share & 100 Million in Annual Sales Volume
Instructor
Brian Icenhower.
Designed for leaders and managers of real estate sales teams
This course provides the systems, forms, scripts, benchmarking tools, and training exercises needed to effectively develop and manage Inside Sales Agents.
These very same ISA hiring,
onboarding and training systems have been implemented and tested by many of the top real estate teams in North America.
We know this course will be valuable for your real estate business.
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ISA Manager Training
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