ISA Manager Training

Designed for all learning types

Video Training

In-depth professional video training on every module, presented by the author, Brian Icenhower.

Written Modules

Detailed and downloadable written modules with detailed graphics, scripts, spreadsheets, forms, and so much more.

Course curriculum

Enrollment includes access to the following course materials for 2 years

  • Video: Online Lead Sources
  • Intro & Setting Online Leads and Setting Expectations eBook file
  • Video: Making Initial Contact with Online Leads
  • Making Initial Contact with Online Leads eBook file
  • VIDEO: How to Set Up Your CRM
  • SOI Call & Text Contact Cycle
  • Video: Online Lead Follow-Up Plans
  • Online Lead Follow-Up Plans eBook file
  • Video: Online Lead Nurturing Scripts
  • Online Lead Nurturing Scripts eBook file
  • Video: Tracking Online Lead Key Performance Indicators

    Tracking Online Lead Key Performance Indicators eBook file

  • Printable Workbook: Recruiting, Interviewing & Hiring ISAs
  • ISA Manager Guide – Module 6 Appendix
  • Video: Recruiting, Interviewing & Hiring ISAs
  • Hiring – Offer Letter for Inside Sales Agents
  • Check-In: Recruiting, Interviewing & Hiring ISA’s
  • Printable Workbook: First Quarter for ISAs
  • Video: First Quarter for ISAs
  • Sample Onboarding Calendar for Agents (editable)
  • ISA Manager Guide – Module 7 Appendix
  • Learning Objectives
  • Printable Workbook: Scripts For The ISA
  • Video: Scripts For The ISA
  • ISA Manager Guide – Module 8 Appendix
  • Learning Objectives
  • Printable Workbook: Testing & Benchmarking
  • Video: Testing & Benchmarking
  • ISA Manager Guide – Module 9 Appendix
  • Learning Objectives
  • Printable Workbook: ISA Practice
  • Video: ISA Practice
  • ISA Manager Guide – Module 10 Appendix
ISA Manager Trainer online course

About this course

Immediate Takeaways

Here is what you can expect to gain from taking this online course.

ISA Manager Training - Certified Inside Sales Agent Trainer “CISAT” (1)

Certification & Designation Upon Completion

In this ICC online course, you will receive an official designation of “Certified Inside Sales Agent Trainer” or CISAT upon completion, as well as a downloadable (and printable) Certificate of Completion. Add your designation seal, as well as your designation letters, to your email signature to bolster your reputation and show off your expertise to clients and colleagues alike.


"I use ICC systems, the Online Learning Center, and the coaching program to coach and train my team of over 30 agents. I use the ICC dashboard systems to keep my entire team accountable for their activities and set proper expectations."
Jake Rockwell
Over 500 Units Sold Annually
"I have coached with ICC for over five years. ICC has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income."
soi audio workbook
Dennis Adelpour
Luxury Agent - West Los Angeles
"When we started coaching with ICC we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends."
recruit audio workbook
Tammi Humphrey
#1 Market Share & 100 Million in Annual Sales Volume



Brian ​Icenhower.

Designed for leaders and managers of real estate sales teams

This course provides the systems, forms, scripts, benchmarking tools, and training exercises needed to effectively develop and manage Inside Sales Agents.

These very same ISA hiring, onboarding and training systems have been implemented and tested by many of the top real estate teams in North America.

We know this course will be valuable for your real estate business.

Harness your strengths.

Understand the people you interact with, and use that information to your advantage with this DISC: Understanding Behavior in Real Estate course.

ISA Manager Training

More about this real estate training course

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