ICENHOWER COACHING & CONSULTING

ISA Manager Training

Designed for all learning types

Video Training

In-depth professional video training on every module, presented by the author, Brian Icenhower.

Written Modules

Detailed and downloadable written modules with detailed graphics, scripts, spreadsheets, forms, and so much more.

Course curriculum

Enrollment includes access to the following course materials for 2 years

Module 1: Online Lead Sources

Video: Online Lead Sources
Intro & Setting Online Leads and Setting Expectations eBook file

Module 2: Making Initial Contact with Online Leads

Video: Making Initial Contact with Online Leads
Making Initial Contact with Online Leads eBook file
VIDEO: How to Set Up Your CRM
SOI Call & Text Contact Cycle

Module 3: Online Lead Follow-Up Plans

Video: Online Lead Follow-Up Plans
Online Lead Follow-Up Plans eBook file

Module 4: Online Lead Nurturing Scripts

Video: Online Lead Nurturing Scripts
Online Lead Nurturing Scripts eBook file

Module 5: Tracking Online Lead Key Performance Indicators

Video: Tracking Online Lead Key Performance Indicators
Tracking Online Lead Key Performance Indicators eBook file

Module 6: Recruiting, Interviewing & Hiring ISAs

Printable Workbook: Recruiting, Interviewing & Hiring ISAs
ISA Manager Guide – Module 6 Appendix
Video: Recruiting, Interviewing & Hiring ISAs
Hiring – Offer Letter for Inside Sales Agents
Check-In: Recruiting, Interviewing & Hiring ISA’s

Module 7: First Quarter for ISAs

Printable Workbook: First Quarter for ISAs
Video: First Quarter for ISAs
Sample Onboarding Calendar for Agents (editable)
ISA Manager Guide – Module 7 Appendix

Module 8: Scripts For The ISA

Learning Objectives
Printable Workbook: Scripts For The ISA
Video: Scripts For The ISA
ISA Manager Guide – Module 8 Appendix

Module 9: Testing & Benchmarking

Learning Objectives
Printable Workbook: Testing & Benchmarking
Video: Testing & Benchmarking
ISA Manager Guide – Module 9 Appendix

Module 10: ISA Practice

Learning Objectives
Printable Workbook: ISA Practice
Video: ISA Practice
ISA Manager Guide – Module 10 Appendix

About this course

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Immediate Takeaways

Here is what you can expect to gain from taking this online course.

SCRIPTS to help you train your Inside Sales Agent team.
WORKBOOK to guide you as you recruit, hire, and train your Inside Sales Agent team.
BENCHMARKS to use as you structure your training and track your KPIs.
ONLINE LEAD FOLLOW UP PLANS and processes to help you systematize your business.
TRAINING EXERCISES for your Inside Sales Agent team to help them learn, practice, and grow.
OPTIONS for how you learn best. Each module provides a downloadable PDF chapter as well as a featured video of Brian Icenhower, teaching the topic at hand.

Certification & Designation Upon Completion

In this ICC online course, you will receive an official designation of “Certified Inside Sales Agent Trainer” or CISAT upon completion, as well as a downloadable (and printable) Certificate of Completion. Add your designation seal, as well as your designation letters, to your email signature to bolster your reputation and show off your expertise to clients and colleagues alike.

Reviews

"I use ICC systems, the Online Learning Center, and the coaching program to coach and train my team of over 30 agents. I use the ICC dashboard systems to keep my entire team accountable for their activities and set proper expectations."

Jake Rockwell

Over 500 Units Sold Annually

"I have coached with ICC for over five years. ICC has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income."

Dennis Adelpour

Luxury Agent - West Los Angeles

"When we started coaching with ICC we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends."

Tammi Humphrey

#1 Market Share & 100 Million in Annual Sales Volume

I use ICC systems, the Online Learning Center, and the coaching program to coach and train my team of over 30 agents. I use the ICC dashboard systems to keep my entire team accountable for their activities and set proper expectations.

Jake Rockwell

Over 500 Units Sold Annually

I have coached with ICC for over five years. ICC has helped me quadruple my luxury business through marketing strategies so that I receive listings and sales through lead generation and multiple pillars of income.

Dennis Adelpour

Luxury Agent - West Los Angeles

When we started coaching with ICC we worked all the time with some degree of success. Now, seven years later, we have grown to have the #1 market share in our area, we more than tripled our income and production, while also improving our work-life balance to enjoy our personal life with family and friends.

Tammi Humphrey

#1 Market Share & 100 Million in Annual Sales Volume

$199

Instructor

Brian Icenhower.

Designed for leaders and managers of real estate sales teams

This course provides the systems, forms, scripts, benchmarking tools, and training exercises needed to effectively develop and manage Inside Sales Agents.

These very same ISA hiring, onboarding and training systems have been implemented and tested by many of the top real estate teams in North America.

We know this course will be valuable for your real estate business.